Frequently Asked Questions Q&A

Q1 How do I find the product I need?

You can browse all of our in-stock items on our channel website . After selecting the products you are satisfied with based on your budget, place your order directly on the shopping website. If you have a large quantity of goods and need further customization, you can contact us through the dedicated hotline (02) 2999-3449 or our LINE@ online customer service . Calculus will give you the fastest and most professional service . If you don't find a suitable product on the website, you can tell us your needs directly and we will plan the most suitable gift for you. go top

Q2 Are there any restrictions on order quantity and delivery area?

No matter if the quantity is as little as 10 or as high as hundreds of thousands, we will do our best to plan and prepare for you within your budget and deliver it to your designated area. Our delivery areas are currently mainly in Taiwan, Mainland China, and Hong Kong. Delivery in other areas may have more complicated restrictions due to tariff issues and delivery time. You are welcome to call us to discuss, and we will provide suitable delivery methods and delivery times. program for you to choose. go top

Q3 Can I know my purchase price from the product selling price on the website?

The price on the website is the retail price. The actual price will be quoted at a discount based on the quantity. Starting from 10 units, we will give you a discount at the group purchase price. Of course, the more quantity you purchase, the greater the discount will be! go top

Q4 Is inquiry equal to placing an order?

The "inquiry form" is for your price reference before purchasing. The actual purchase requires contacting you through customer service personnel. After you agree on the product quality and price, confirm the delivery date, and formally sign the order, the order can be officially placed. one. go top

Q5How to confirm product quality?

Calculus understands that you must understand the product 100% before you can buy it with confidence, so we thoughtfully provide "sample delivery" service. When you are interested in understanding the products on the website in depth, we will send the samples in advance. It is given to you so that you can easily understand the quality of the product before deciding whether to purchase or modify it, so that you can place an order with peace of mind. If you need customized products, we will also provide you with the correct appearance specifications for confirmation. From sampling, production to quality inspection, we will insist on quality and check it at all levels. go top

Q6 How long will it take for me to get my order?

If you need a product that we currently have in stock, Calculus will ship it to you as soon as possible and within the date you expect to receive it. Customized and customized products can take anywhere from two weeks to three months, depending on the complexity and quantity of production. The calculation date will be calculated from the time the product form, color, packaging and other details are determined and the order is placed. Of course, if it is a product planned in the future, we can also deliver it to you at the scheduled time after the order is placed. go top